Second Time Lucky for Cumbrian Firm

New Monarch Silver small

October 27, 2004


Minibuses are increasingly becoming part of Britain’s taxi fleets as operators strive for greater flexibility and efficiency. But it is of course vital to ensure you get the right vehicle, on time and at the right price.

Jack’s Taxis, in Workington, Cumbria, found they were doing so well with their existing minibus that they were keen to get another on board. Unfortunately, having placed an order with one company, they found themselves let down badly in when it came to delivery.

It was then that Cab Direct came to the rescue. Kate Birkett, who runs Jacks Taxis, heard about Cab Direct’s recently launched range of minibuses, tailor-made for the taxi trade.

“Cab Direct were really professional and knew exactly what they were doing” says Kate. “They discussed my requirements and specification in detail and really made me wish I’d spoken to them in the first place.”

Kate made a visit to Cab Direct and, despite being in a hurry, was impressed by the knowledge and experience of the staff and confirmed her order for a new Peugeot Monarch minibus there and then. Little did she know that, in her haste, she had overlooked some key features of the vehicle specification, which still weren’t quite right for her needs!

“That’s when I started to panic,” explains Kate. “The first thing I did was make a call to Cab Direct’s customer service department but really I was expecting the worst, following my recent experience with other suppliers.”

“However I was so relieved by Cab Direct’s response,” says Kate. “When I explained that I had made a mistake with my order they said they completely understood and quickly sorted me out with a vehicle that suited my needs perfectly.”

Kate says she was delighted with the level of service provided by Cab Direct, adding: “Why waste time with people who don’t want your business when you can go to Cab Direct, get professional advice over the phone and have any issues dealt with smoothly and courteously.”

Cab Direct Managing Director Gavin Gillies commented: “I was delighted to learn that we’d been able to get Kate the vehicle she needed, in the end. We always strive to ensure that we offer the best possible service to all our customers so it’s great to know that our staff are prepared to go that extra mile to ensure that we offer satisfaction to all our customers.”

“I sincerely wish Kate all the best with her new minibus.”

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